Refund Policy

Effective Date: October 19, 2024

We are committed to delivering high-quality products and exceptional customer service at Misters Bakers. If you are not completely satisfied with your purchase, please review our Refund Policy outlined below.

1. General Policy

• All refund requests must adhere to the guidelines specified in this policy.
• Refunds will be processed to the original payment method unless an alternative arrangement is agreed upon.

2. Eligibility for Refunds

2.1. Product Issues

You may be eligible for a refund if:

• The product was damaged during delivery.
• You received an incorrect item that does not match your order.
• The product is defective or not as described.

2.2. Order Cancellation

• Standard Items: Orders can be canceled within 2 hours of placement for a full refund.
• Custom Orders: Custom cakes and large orders can be canceled within 3 hours of placement. Cancellations after this period may be subject to partial refunds due to incurred preparation costs.

3. Refund Request Process

To initiate a refund, please follow these steps:

1. Immediate Reporting: Upon receiving your order, please inspect the products promptly. If there are any issues, contact us immediately—preferably within 2 hours of delivery—to ensure timely resolution.
2. Contact Us: Email our customer service team at support@mistersbakers.store or call us at +254706905080.
3. Provide Details: Include the following information in your request:
   • Order number
   • Description of the issue
   • Photographic evidence (if applicable)
4. Await Confirmation: Our team will review your request and respond within 24 hours. If approved, we will process your refund using the original payment method.

4. Refund Processing Time

• The time it takes for the refund to appear in your account may vary based on your payment provider.
• Please note that the refund may be processed in conjunction with your next order, depending on the timing and circumstances of the refund request.

5. Exceptions

Refunds are not applicable for:

• Products that have been consumed or are no longer in their original condition.
• Products returned without prior authorization.
• Late refund requests submitted more than 2 hours after receiving the order.

6. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us:

• Email: support@mistersbakers.store
• Phone: +254706905080
• Address: Kariobangi, Nairobi

By adhering to this policy, we aim to address any concerns promptly and ensure your satisfaction with our products and services.